STORE POLICY

Terms of service

GENERAL TERMS


 

I. APPLICABILITY OF GENERAL TERMS AND CONDITIONS

 

These General Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the Vive Cake Boutique, HK (Vive Cake Boutique as “We” or “Us”) catalogue for the territory of the HONG KONG S.A.R.. Any terms and conditions not expressly included herein are excluded. By placing an order from Vive Cake Boutique online, you have accepted the Terms and Conditions of Purchase. Vive Cake Boutique reserves the right to modify the Terms and Conditions at any time and, as of the date of modification, new transactions entered into Vive Cake Boutique and its Customers shall be governed by the modified Terms and Conditions.

 

No additional condition sought to be introduced by you shall be deemed applicable unless expressly so indicated in writing by an authorized officer of Vive Cake boutique. In addition, the failure of Vive Cake boutique Limited to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

 

II. REQUEST AND CONFIMARION

 

Once your order has been placed, cancellations or changes will not be accepted. Each request for product is subject to approval by Vive Cake boutique. Vive Cake boutique reserves all rights to reject a request for product due to insufficient stock, incomplete customer information, or for any other lawful reason. We undertake to inform you within three working days following your request if we have a problem filling your order.

 

III. AVAILABILITY OF PRODUCTS

 

The catalogue lists all of the products that are generally available from Vive Cake boutique From time to time products may be out of stock or otherwise unavailable. Vive Cake boutique reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value with the consent of the customer. There is a possibility that the presentation of the gift items may be modified to insure proper delivery and handling.

 

IV. DELIVERY OF PRODUCTS

 

Please present the confirmation Email or Customer information at our boutique for pick up. Vive Cake boutique will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism. Deliveries are suspended during TYPHOON number 8 signal and BLACK RAINSTORM signal.

 

V. COMPLAINTS

 

Vive Cake boutique prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will try our utmost to meet your expectations but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.

 

All claims must be made within 24 hours of pick up. Claims received by Vive Cake boutique after longer delays may not be honoured. Claims should be sent to info@vive.hk.

 

All claims must be motivated and accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, Vive Cake boutique at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.

 

Vive Cake boutique SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARISING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.

 

VI. RETURNS

 

Once the order has been placed, cancellations or changes will not be accepted. On the other hand once the goods have been passed on to the carrier, no cancellation or changes will be accepted and any sums of money paid by the customer will not be refunded. This does not affect your statutory rights.

 

VII.  GOVERNING LAW

 

All of our transactions shall be governed by the laws of the HONG KONG S.A.R..

 

Wish you have a pleasant shopping experience.


 

Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Please take photos showing the condition of the products if you would like to request for a refund/compensation, we will not offer any refund or compensation for products that the damage was not captured in photos.

 

Exchanges

We do not accept exchanges unless you have contacted us via info@vive.hk and achieved mutual agreement.

 

Refunds

We do not offer refund unless it is proven to be a faulty product/service caused by us. We reserve the rights to make the final decision in case of dispute.

 

For all refund/exchange matters, please contact info@vive.hk as soon as possible.